Cancellation/Refund Policy

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or accept return. To be eligible for a return, your subscription must be unused and verified by the DPG office. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return request is received and DPG office has verified, no use of the subscription service (visiting DPG office, browsing through the library etc. mentioned in your subscription package, we will send you an email to notify the progress. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of working days from the date of approval.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at –

Sale items (if applicable)

Only subscriptions may be refunded, unfortunately sale items cannot be refunded. Design and Execution contracts will have their exclusive terms and conditions.

Exchanges (if applicable)

We only replace subscriptions with a subscription of a higher value, once the verification is completed. If you need to exchange it for the same item, send us an email at with your subscription details.